Last updated: 02/02//2026

At My Lady, customer satisfaction is important to us. Please read our refund and return policy carefully.

Eligibility for Returns

Returns are accepted only if:

  • Product is damaged, defective, or incorrect
  • Request is raised within 48 hours of delivery
  • Product is unused, unopened, and in original packaging

⚠️ Due to hygiene reasons, opened or used cosmetics are non-returnable.

How to Request a Return

  1. Email us at sharkstudio01@gmail.com
  2. Share order ID and product images/videos
  3. Our team will review and approve the request

Refund Process

  • Approved refunds will be processed within 7–10 working days
  • Refunds will be credited to the original payment method

Non-Refundable Items

  • Used or opened products
  • Products damaged due to misuse
  • Sale or discounted items